The UPS Store #1197: A Legacy of Family, Service, and 35 Years of Community Impact

In a business landscape where many ventures fade as quickly as they appear, reaching 35 years in operation is no small feat. James and Belinda Gould achieved just that when they opened Mailboxes Etc. #1197 in Lansing’s Logan Square Shopping Center in May of 1990.

A few years later, the Goulds relocated the store down the road to its current home at 310. In 2003, United Parcel Service acquired the Mailboxes Etc. brand, ushering in a new era as The UPS Store #1197. Through it all, the Gould family remained at the helm, ensuring the store grew into a trusted staple for shipping, printing, and small business solutions in the Lansing community.

From the very beginning, the Goulds built their business as a family affair. When James and Belinda first opened their doors, they were raising three young children, kids who literally grew up in the store, learning firsthand the values of service, hard work, and entrepreneurship. Their youngest daughter, Ashley Gould, took a special interest in the family business, managing operations for several years and continuing the legacy her parents started.

In October 2022, James and Belinda officially retired, passing the torch to the next generation. Their son, Chris Gould, now leads The UPS Store #1197, carrying forward the dreams and foundation his parents laid 35 years ago.

What began as a small shop in Logan Square has grown into a multi-generational family business, one that remains committed to serving local residents, supporting small businesses, and standing as a living example of what perseverance, community, and family can build together.